The Voids report is an Orders report that details every product that has been voided from a check. Voiding an item completely removes it from the check, where as comping an item keeps the item on the check, but reduces the price to 0. Voiding an item would be appropriate if a product were ordered, then the guest changes their mind. If that item were not sold, and should not be tracked in inventory, then it should be voided instead of comped. The Voids report is a useful tool for tracking loss prevention
The orders reports use order data, not payment data to calculate their totals. This means that the orders reports are reflecting the dollar amount of expected revenue based on items fired from the POS. The numbers from the Orders reports will not tie to the numbers from the Sales reports if unpaid checks are left open past the trading day time
The report can be exported to CSV, Excel, PDF
HQ Reports
On TRAY HQ, select the REPORTS tab across the top menu. From there select the Reporting Category Selector and from the Orders reports select the Voids report
Voids report filter options
| FIELD | DESCRIPTION |
| PERIOD | Specify the time period you want to report on |
| SITES | Filter the report by site or group |
| STAFF |
Filter the report by a specific staff member - If multiple sites are selected, each value will be prefaced by the site name |
| TERMINAL |
Filter the report by a specific terminal - If multiple sites are selected, each value will be prefaced by the site name |
| REASONS |
Filter the report by a specific reason. Custom entered reasons that are not set in HQ cannot be filtered - If multiple sites are selected, each value will be prefaced by the site name |
| TYPE |
Filter the report for the Summary view or a Detailed view
|
SUMMARY
Voids report fields (Summary)
| FIELD | DESCRIPTION |
| REASON | The reason that was selected or entered for the void. If no reason was entered, this will appear as a blank |
| QUANTITY | The number of products that were voided with that reason |
| VOIDED AMOUNT | The total sum of the base amount for the products that were voided |
DETAILED
Voids report fields (Detailed)
| FIELD | DESCRIPTION |
| DATE/TIME | Date & time that the void was performed |
| VOIDED DATE | Legacy field, no longer used |
| SITE | The site where the void took place |
| ITEM | The product that was voided |
| VOIDED BY | The user that was logged into the POS when the void was performed |
| GRANTED BY | The user who authorized the void (if the logged in user did not have the void permissions) |
| TERMINAL | The device on which the void took place |
| TAB ID | The check ID |
| ORDER ID | The ParentOrder ID (for more information on ID's see the Orders report) |
| REASON | The reason that was selected or entered for the void. If no reason was entered, this will appear as a blank |
| VOIDED AMOUNT | The base amount for the product that was voided |