--- title: Performing a No Sale description: Performing a No Sale Action allows you either to (1) add or remove value from your cash drawer or server bank OR (2) open the till/drawer without changing any values, all without the need to complete a traditional payment transaction, typically for the purpose to make change, switch tills, log petty cash pay outs, etc. In order to perform a No Sale Action, the No Sale Action must first be created in HQ --- [Skip to content](https://helpdesk.tray.sa/en/performing-a-no-sale#main-content) - [English](https://helpdesk.tray.sa/en/performing-a-no-sale) - [العربية](https://helpdesk.tray.sa/ar/تنفيذ-إجراء-لا-بيـع) English Show submenu for translations ![TRAY logo - powered etc.. 4](https://helpdesk.tray.sa/hs-fs/hubfs/TRAY%20logo%20-%20powered%20etc..%204.png?width=92&height=48&name=TRAY%20logo%20-%20powered%20etc..%204.png) Open main navigation Close main navigation - - [English](https://helpdesk.tray.sa/en/performing-a-no-sale) - [العربية](https://helpdesk.tray.sa/ar/تنفيذ-إجراء-لا-بيـع) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. 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[TRAY POS](https://helpdesk.tray.sa/en/pos?hsLang=en#tray-pos) April 16, 2025 # Performing a No Sale Performing a **No Sale** Action allows you either to (1) add or remove value from your cash drawer or server bank OR (2) open the till/drawer without changing any values, all without the need to complete a traditional payment transaction, typically for the purpose to make change, switch tills, log petty cash pay outs, etc. In order to perform a No Sale Action, the [No Sale Action must first be created in HQ](https://trayhelpdesk.zendesk.com/hc/en-us/articles/7122284504596)    **Permissions Required: NoSale**  **Permissions Optional: KickDrawer, Cash Drop**   **Performing a No Sale** *(Note: Where prompted, a manager authorization may be needed to approve one or more* steps)   After signing into the POS, select **Functions** at the top of the screen ![Screenshot\_20220909-120830\_TRAY.jpg](https://trayhelpdesk.zendesk.com/hc/article_attachments/9211276759828/Screenshot_20220909-120830_TRAY.jpg)   Along the "Cash" row, select **NO SALE** ![Screenshot\_TRAY\_POS\_General\_Functions.jpg](https://trayhelpdesk.zendesk.com/hc/article_attachments/8437508518932/Screenshot_TRAY_POS_General_Functions.jpg)   Select from the available No Sale Actions ![Screenshot\_TRAY\_POS\_No\_Sale\_Select\_Reason.jpg](https://trayhelpdesk.zendesk.com/hc/article_attachments/8437496857364/Screenshot_TRAY_POS_No_Sale_Select_Reason.jpg)   If prompted, enter amount and confirm. Note: Paid Ins or Paid Outs will log the amount here as either a positive or negative transaction, respectively. ![Screenshot\_TRAY\_POS\_Enter\_Paid\_Out\_Amount.jpg](https://trayhelpdesk.zendesk.com/hc/article_attachments/8437508355220/Screenshot_TRAY_POS_Enter_Paid_Out_Amount.jpg)   If prompted, select or enter reason and confirm. Note: Predefined reasons can be configured in TRAY HQ \[link pending\]. ![Screenshot\_TRAY\_POS\_Enter\_Paid\_Out\_Reason.jpg](https://trayhelpdesk.zendesk.com/hc/article_attachments/8437479876628/Screenshot_TRAY_POS_Enter_Paid_Out_Reason.jpg)   No Sales are logged in TRAY HQ and can be reviewed using the "No Sale" Activity report \[link pending\]. - [HQ - Sites](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#main-content) - [Menus](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#menus) - [Revenue Centers](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#revenue-centers) - [People](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#people) - [Payments](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#payments) - [Cash Management](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#cash-management) - [Discounts](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#discounts) - [Hardware](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#hardware) - [Offline Mode Functionality](https://helpdesk.tray.sa/en/offline-mode-functionality?hsLang=en#main-content) - [Offline Mode](https://helpdesk.tray.sa/en/offline-mode-functionality?hsLang=en#offline-mode) - [Getting started](https://helpdesk.tray.sa/en/getting-started?hsLang=en#main-content) - [Start Guides](https://helpdesk.tray.sa/en/getting-started?hsLang=en#start-guides) - [POS](https://helpdesk.tray.sa/en/pos?hsLang=en#main-content) - [TRAY POS](https://helpdesk.tray.sa/en/pos?hsLang=en#tray-pos) - [Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#main-content) - [Sales Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#sales-reports) - [Orders Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#orders-reports) - [Labor Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#labor-reports) - [Cash Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#cash-reports) - [API Documentation](https://helpdesk.tray.sa/en/api-documentation?hsLang=en#main-content) - [5.10 API Documentation](https://helpdesk.tray.sa/en/api-documentation?hsLang=en#5-10-api-documentation) - [Release Notes](https://helpdesk.tray.sa/en/release-notes?hsLang=en#main-content) - [Release Notes](https://helpdesk.tray.sa/en/release-notes?hsLang=en#release-notes) [![TRAY logo - powered etc.. 4-2](https://helpdesk.tray.sa/hs-fs/hubfs/TRAY%20logo%20-%20powered%20etc..%204-2.png?width=92&height=48&name=TRAY%20logo%20-%20powered%20etc..%204-2.png "TRAY logo - powered etc.. 4-2")](https://tray.sa) Riyadh - Al-Sulaimania District, Eng. 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