---
title: Refunds Report
description: The Refunds report is a Sales report that lists all refunds. This is a useful tool for auditing who is performing refunds, and why
---

[Skip to content](https://helpdesk.tray.sa/en/refunds-report#main-content)

- [English](https://helpdesk.tray.sa/en/refunds-report)
- [العربية](https://helpdesk.tray.sa/ar/تقرير-الاسـتردادات)

English

Show submenu for translations

![TRAY logo - powered etc.. 4](https://helpdesk.tray.sa/hs-fs/hubfs/TRAY%20logo%20-%20powered%20etc..%204.png?width=92&height=48&name=TRAY%20logo%20-%20powered%20etc..%204.png)

Open main navigation

Close main navigation

- - [English](https://helpdesk.tray.sa/en/refunds-report)
    - [العربية](https://helpdesk.tray.sa/ar/تقرير-الاسـتردادات)

  English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Desk](https://helpdesk.tray.sa/en?hsLang=en)
2. [Reports](https://helpdesk.tray.sa/en/reports?hsLang=en)
3. [Sales Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#sales-reports)

April 16, 2025

# Refunds Report

The **Refunds** report is a **Sales** report that lists all refunds. This is a useful tool for auditing who is performing refunds, and why

 

This report can be exported to CSV, Excel and PDF

 

**HQ Reports**

On TRAY HQ, select the **REPORTS** tab across the top menu. From there select the **Reporting Category Selector** and from the **Sales** reports select the **Refunds** report

![Screen\_Shot\_2022-04-13\_at\_6.54.58\_PM.png](https://trayhelpdesk.zendesk.com/hc/article_attachments/5561203431060/Screen_Shot_2022-04-13_at_6.54.58_PM.png)

**Refunds report filter options**

| **FIELD** | **DESCRIPTION** |
| --- | --- |
| **PERIOD** | Specify the time period you want to report on |
| **SITES** | Filter the report by site or group |
| **SAMEDAY** | Filter the report by refunds that took place on the same day as the original transaction, or on a different trading day |
| **CHECK ID** | Filter for a specific check ID |

 

![Screen\_Shot\_2022-04-13\_at\_7.02.04\_PM.png](https://trayhelpdesk.zendesk.com/hc/article_attachments/5561403797780/Screen_Shot_2022-04-13_at_7.02.04_PM.png)

 

**Refunds report fields**

| **FIELD** | **DESCRIPTION** |
| --- | --- |
| **DATE** | The date/time the refund was performed |
| **TAB ID** | The check ID that the refund is associated with |
| **USER** | The user who was logged in when the refund was performed |
| **GRANTED BY** | The user who authorized the refund (some staff do not have permission to grant refunds) |
| **PAYMENT TYPE** | Indicates whether the refund was a credit card or cash refund. Custom tender refunds would display as cash |
| **BASE** | The subtotal of the refund |
| **TAX** | The tax amount refunded |
| **TIP** | The tip amount refunded |
| **TOTAL** | Base + Tax + Total |
| **REASON** | The reason for the refund. This can be a predefined reason, or a custom reason assuming the user has the permission to enter custom reasons, or there are no preset reasons |

- [HQ - Sites](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#main-content)

    - [Menus](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#menus)
    - [Revenue Centers](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#revenue-centers)
    - [People](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#people)
    - [Payments](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#payments)
    - [Cash Management](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#cash-management)
    - [Discounts](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#discounts)
    - [Hardware](https://helpdesk.tray.sa/en/hq-sites?hsLang=en#hardware)
- [Offline Mode Functionality](https://helpdesk.tray.sa/en/offline-mode-functionality?hsLang=en#main-content)

    - [Offline Mode](https://helpdesk.tray.sa/en/offline-mode-functionality?hsLang=en#offline-mode)
- [Getting started](https://helpdesk.tray.sa/en/getting-started?hsLang=en#main-content)

    - [Start Guides](https://helpdesk.tray.sa/en/getting-started?hsLang=en#start-guides)
- [POS](https://helpdesk.tray.sa/en/pos?hsLang=en#main-content)

    - [TRAY POS](https://helpdesk.tray.sa/en/pos?hsLang=en#tray-pos)
- [Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#main-content)

    - [Sales Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#sales-reports)
    - [Orders Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#orders-reports)
    - [Labor Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#labor-reports)
    - [Cash Reports](https://helpdesk.tray.sa/en/reports?hsLang=en#cash-reports)
- [API Documentation](https://helpdesk.tray.sa/en/api-documentation?hsLang=en#main-content)

    - [5.10 API Documentation](https://helpdesk.tray.sa/en/api-documentation?hsLang=en#5-10-api-documentation)
- [Release Notes](https://helpdesk.tray.sa/en/release-notes?hsLang=en#main-content)

    - [Release Notes](https://helpdesk.tray.sa/en/release-notes?hsLang=en#release-notes)

[![TRAY logo - powered etc.. 4-2](https://helpdesk.tray.sa/hs-fs/hubfs/TRAY%20logo%20-%20powered%20etc..%204-2.png?width=92&height=48&name=TRAY%20logo%20-%20powered%20etc..%204-2.png "TRAY logo - powered etc.. 4-2")](https://tray.sa)

Riyadh - Al-Sulaimania District, Eng. Musa'ed Al-Angari Street, Building No. 7965

TRAY © 2024. All Rights Reserved.