The Refunds report is a Sales report that lists all refunds. This is a useful tool for auditing who is performing refunds, and why
This report can be exported to CSV, Excel and PDF
HQ Reports
On TRAY HQ, select the REPORTS tab across the top menu. From there select the Reporting Category Selector and from the Sales reports select the Refunds report
Refunds report filter options
| FIELD | DESCRIPTION |
| PERIOD | Specify the time period you want to report on |
| SITES | Filter the report by site or group |
| SAMEDAY | Filter the report by refunds that took place on the same day as the original transaction, or on a different trading day |
| CHECK ID | Filter for a specific check ID |
Refunds report fields
| FIELD | DESCRIPTION |
| DATE | The date/time the refund was performed |
| TAB ID | The check ID that the refund is associated with |
| USER | The user who was logged in when the refund was performed |
| GRANTED BY | The user who authorized the refund (some staff do not have permission to grant refunds) |
| PAYMENT TYPE | Indicates whether the refund was a credit card or cash refund. Custom tender refunds would display as cash |
| BASE | The subtotal of the refund |
| TAX | The tax amount refunded |
| TIP | The tip amount refunded |
| TOTAL | Base + Tax + Total |
| REASON | The reason for the refund. This can be a predefined reason, or a custom reason assuming the user has the permission to enter custom reasons, or there are no preset reasons |